Terms And Conditions
Quotations
All quotations by Floors In Wood are subject to acceptance within 28 days. Floors In Wood reserves the right to withdraw a quotation at any time before it has been accepted by the customer.
Verbal quotations for stock availability are correct at the time given by Floors In Wood, but unless confirmation of an order by the customer is given immediately, Floors In Wood cannot guarantee stock availability.
Delivery
Deliveries to UK mainland only.
Additional shipping charges may apply in some cases if the delivery address is offshore e.g the Channel Isles, Isle of Man, Hebrides, Shetland, Orkney and Northern Ireland.
Deliveries are made to the 'kerb side' only. So please arrange for extra assistance at the time of delivery as items can be heavy.
When delivering to site the courier company can refuse delivery in absence of a signature for receipt from authorised persons as proof of delivery.
If a delivery is refused, or nobody accepts the delivery, you the customer will be liable for additional costs incurred.
Deliveries are made from 8am-6pm. We cannot make a courier contact you to advise delivery times, we can only request this.
Please inspect all goods immediately on delivery. Please inspect for visible damage. This must be noted in the couriers paperwork. No claims can be made for damaged or missing items after the courier has left the delivery address.
We advise you book your installers after you have received your goods. No liability can be accepted for costs caused by late deliveries or for any reason.
Delivery Charges
Free delivery on orders over £600.00 plus VAT.
Free delivery on laminate orders over £350.00 plus VAT.
For all wood orders under £600.00 will incur a £90.00 per delivery charge.
All laminate orders under £350.00 will incur a £40.00 per delivery charge.
You can order samples (maximum of 3) for £5.00. But if you buy your wood/laminate from Floors In Wood we will happily deduct the cost of the sample from the total cost of your full order.
Returns
If for any reason you are not happy with your items and wish to return them, you must return your full order unopened in the original packaging via your chosen courier. Items must be returned within 7 days.
For all returns except faulty or damaged items you will be required to pay for the return carriage. A 30% re-stocking levy will also be charged. A refund will be given minus the stocking charge.
Customer used or damaged items can not be refunded.
Please let us know first if you are returning goods.
Call 01592 772543 or 01592 630700.
Faulty or Damaged Goods
Please call 01592 772543 or 01592 630700 within 48 hours so we can make further arrangements. See delivery conditions.
Cancellation policy
If you wish to cancel your order you must let us know as soon as possible as your order will be dispatched very quickly. If your order has already left the returns conditions will apply.
General
Before purchasing from Floors In Wood we recommend viewing the product in person i.e in our own showroom, a local shop near you or by a sample. This is because by looking at each product by computer, brochure or picture can be slightly different to the real thing.
All information at time of ordering is collected lawfully and in accordance with the Data Protection Act 1998.
